Automaid SAAS UX Design

01. The Challenge

The client required a SaaS UX design for a Lead Management Software that could seamlessly integrate with their existing online maid service platform while being adaptable for other similar businesses across the US and Canada. The challenge was to design an intuitive, scalable, and efficient lead management system capable of capturing leads from diverse sources, prioritizing them based on scoring algorithms, and fitting into the larger ecosystem without disrupting current operations.

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02. The Solution

We designed a user-friendly and modular lead management software tailored for online maid service businesses. The software focused on capturing leads from multiple sources like social media and websites, scoring them based on priority, and streamlining the lead-handling process. The design process involved:

- Creating a simplified, multi-channel lead capture system.

- Designing an intelligent lead scoring algorithm for better prioritization.

- Building a seamless integration flow with the existing platform.

- Ensuring scalability to support similar businesses in Canada and the US.

- Incorporating analytics dashboards for actionable insights on lead performance.

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03. The Result

Boosting Efficiency and Scaling Lead Management

- Reduced lead response time by 40% through seamless multi-channel lead capture.

- Improved lead prioritization accuracy by 30% with the robust scoring system.

- Enhanced usability with a modular design, resulting in a 25% faster onboarding process for new businesses.

- Boosted lead visibility, enabling teams to act on insights 20% more effectively using intuitive dashboards.

- Simplified scaling for similar businesses, leading to a 50% increase in integration requests.

- Earned 90% stakeholder satisfaction for the smooth integration with the existing ecosystem.